TERMS AND CONDITIONS

Ipanoramic (ABN 57513009504) is an authorised Australian Supplier of camera equipment, lenses, camera accessories, panoramic equipment and pano heads, drones, drone components and drone accessories collectively known as Products.

These Terms and Conditions govern the purchase or request of Products, Repairs and/or Support and form a legally binding agreement between Ipanoramic and You (the purchaser, customer, buyer).  You acknowledge that these terms and conditions apply to your purchase of Products and/or request of Repairs and/or Support.  By purchasing products and/or requesting repairs and/or support You acknowledge that you have read and understood, and agree to be bound by, these terms and conditons.  

1. General Information

  • Ipanoramic sells ready to fly (RTF) platforms and components sourced from various other manufacturers.
  • Ipanoramic requires the Purchaser to be familiar with the proper use of multi-rotor technologies.
  • The provided safety regulations provide the Purchaser with some information necessary to fly, maintain, program and learn this technology.
  • Safety Regulations. For the safety of the operator, bystanders and the equipment, the Purchaser agrees to read and understand the technologies and safety regulations prior to operation of the systems purchased from Ipanoramic.
  • The Purchaser also agrees to seek further information and assistance as needed prior to use.
  • All products covered under warranty are done so based on what the manufacturer and / or Ipanoramic consider to be reasonable time frames dependent on the nature and context of the product.
  • Any purchaser acknowledges and understands that by entering into a contract with Ipanoramic, you are agreeing that the main place of business and transaction is in NT. The courts of Northern Territory have exclusive jurisdiction to determine any dispute arising under or in connection with this Agreement.

2. Safety Warning

  • The safety instructions are intended not only for the protection of the aircraft, but also to protect the safety of yourself and others. Improper operation can cause serious injury and property damage. In case of improper use, a UAV Drone can be dangerous.
  • Ipanoramic does not guarantee error-free behaviour of the hardware, electronics or software where user error is the cause.  Like any electronic device, there is the potential for malfunction, glitch or error which the user must be aware of.  If any product failure were to occur, the customer still maintains all rights as per Australian consumer law.
  • Ipanoramic acknowledges the rights of the consumer associated with constructing a functional system for the end user. Ipanoramic will not be held responsible for improper operation / user error. Nor will Ipanoramic accept responsibility for individual component failure where that component has not been manufactured by Ipanoramic. In all cases Ipanoramic will work with the customer to ensure that the rights of both the consumer and Ipanoramic are met.
  • Use at own risk: The Purchaser agrees to use of the electronics at his/her own risk (this also applies to associated computer software).
  • Safe flying areas: The Purchaser agrees to refrain from flying over people and stay away from children and animals.  The purchaser agrees not to fly any UAV system in close proximity to persons so as to present a risk of injury if the drone were to fail.
  • Comply with local rules: The Purchaser agrees to comply with all local government rules, especially when flying near airports.
  • Safe Flying: The Purchaser agrees to use his/her best judgment and always practice safe flying techniques.
  • Maintenance/checklist: The Purchaser agrees to conduct a thorough systems check before each flight and to conduct periodic maintenance of the UAV Drone.
  • Inexperienced Pilot:  Ipanoramic is not responsible for inexperienced operators and is not accountable for the training or any equipment used in, on, or with the aircraft.
  • UAV Drone systems involve complicated machinery that presupposes a basic knowledge of computer programming. If unfamiliar with programming or the UAV Drone technology, the Purchaser agrees to seek further information and assistance.

3 . Warranties

3.1  DJI Global warranty process

TO ASSIST IN DETERMING FAULTS WE RECOMMEND ALL CUSTOMERS FILM THE AIRCRAFT FROM BOTH THE GROUND AND FROM THE AIRCRAFT ITSELF.

NOTE THAT NOT ALL DJI PARTS ARE AVAILABLE FOR RESALE, IN SOME INSTANCES WHERE PARTS ARE UNAVAILABE THE ENTIRE AIRCRAFT OR SYSTEM MAY NEED TO BE SENT BACK TO MANUFACTURER FOR REPAIR.  ALSO PLEASE NOTE THAT OVER TIME SOME MODELS MAY BECOME OBSCELETE AND PARTS MAY NO LONGER BE AVAILABLE FOR SAID MODEL.

  • Ipanoramic’s warranty and DOA claims process is aligned with DJI Global’ s (the manufacturer) warranty process. While Ipanoramic endeavours to complete DOA and warranty claims in the most efficient time practicable, we are also governed by the timeframes set/met by DJI. In the case of DJI products, Ipanoramic’s DOA and warranty process is as follows:

a.   Notifying Ipanoramic, in writing, of an identified issue with a part, component or system, providing the following information to anthony@ipanoramic.com.au:

  • A description of the issue
  • A short video of the problem

b.  Ipanoramic will submit this information to the manufacturer/supplier on the customer’s behalf.
c.   The manufacturer/supplier will approve/disapprove the warranty or DOA claim based on the evidence presented. (The DOA Period expires 10 days from the receipt of the item).
d.   In the event where damage has been sustained because of impact or crash-landing, the entire aircraft may need to be returned to the manufacturer for full analysis. DJI will then determine if the item is covered. If it is not covered by warranty, DJI will charge to conduct repairs.
e.   Where the manufacturer approves the claim:

DOA replacement: where items are identified as being Dead on Arrival, the manufacturer may authorise immediate replacement of the item.

Where items are approved for DOA replacement by the manufacturer, Ipanoramic may replace the item from local stock, if available. Ipanoramic reserves the right to refuse this, and revert to normal process with replacement stock being supplied by the manufacturer.

f.    Where manufacturer disapproves a warranty or DOA claim:

g.    Ipanoramic has no further allowance for replacement, or repair under warranty or DOA, outside of the manufacturer’s provision. Ipanoramic’s own warranty policies align directly with our supplier’s policy. Where claims are disapproved by the supplier due to not being covered under warranty, Ipanoramic offers only a paid repair service. The customer still retains all rights under Australian Consumer Law. If the customer disagrees with the assessment of the manufacturer they are entitled to challenge it under ACL which is usually via the small claims court in their state. In order to dispute the assessment of the manufacturer and or Ipanoramic, the customer will be required to submit detailed and factual evidence to support their own dispute. In such a case, Ipanoramic will also be presenting evidence of their own and that of the manufacturer.  

  • Ipanoramic is not responsible for any loss or damage of the return in transit back to our store. If it is found after receipt that the item is not covered under warranty for any reason, the customer will be liable for the associated return postage costs incurred by Ipanoramic. Items approved for returns, refunds, or exchanges outside of warranty must be returned in the condition they were received and in original packaging.  
  • Parcel transit insurance is not included in return postage by default. Transit insurance is optional and must be requested by the customer by contacting us before the order is posted. Ipanoramic does not assume liability for items lost, damaged or stolen in transit where transit insurance was not selected and paid by the customer.
  • Where a customer submits a drone or product to Ipanoramic for a paid repair (i.e. any repair not covered under warranty), Ipanoramic may send the drone to a Repair Centre for repairs. Ipanoramic assumes no liability, responsibility, or ownership through any stage of this process where items are returned to the Repair Centre for repairs; we are simply acting as an intermediary between the customer and the Product Manufacturer. Ipanoramic have no bearing, input, or influence on the decisions, prices, diagnosis or other made by the Repair Centre and Ipanoramic are not affiliated with the Repair Centre in any way. Ipanoramic assumes no responsibility nor liability for loss or damage or items in transit to or from the Repair Centre, where the customer has not specifically requested additional transit insurance on their item. 
  • DJI’s Full Warranty Policy can be found here http://www.dji.com/service

 

3.3 Warranty – Items to note

  • Ipanoramic is not responsible for any loss or damage of the return in transit back to our store. If it is found after receipt that the item is not covered under warranty for any reason, the customer will be liable for the associated return postage costs incurred by Ipanoramic. Items approved for returns, refunds, or exchanges must be returned in the condition they were received and in original packaging.
  • Ipanoramic will not hold any accountability or liability for any warranty or DOA items for return to overseas manufacturers, which are lost in transit once supplied to our local postage carriers, and the customer has not elected to take out transit insurance on the item.
  • All items are insured when in transit between Ipanoramic and the manufacturer’s repair centre. If an item is found not to be a warranty issue, the customer will be liable for all related postage, packaging and postage insurance costs.
  • Ipanoramic provides no guarantee on turnaround times for warranty or DOA claims, as this process is managed by overseas manufacturers.  
  • Where a customer is submitting an item to Ipanoramic for warranty or DOA approval, they agree that Ipanoramic will not be held liable for items lost in transit with postage carriers, items damaged in transit, loss of work or opportunity, or any other.
  • When returning equipment for warranty to Ipanoramic, please return only the original items which were supplied as part of the drone system (i.e. drone, controller, batteries, gimbal). Ipanoramic does not accept responsibility for third party items (cameras, additional SD cards etc) which are lost, stolen or damaged during the warranty submission process. Ipanoramic will submit warranty claims to the manufacturer as they are received in our store, and the box may not be opened and inspected before forwarding to the manufacturer for repair.
  • When using any third party app (i.e. any app that was not made by the manufacturer) with your drone, please be aware that the manufacturer may not cover warranty if an incident occurs while using the third party app.
  • Where purchasing a UAV system, component or accessory from Ipanoramic, the user understands that due to the technical nature of the Product and to guarantee Product Safety and integrity, any warranty, DOA assessment, Repairs or Maintenance must be done by, and authorised by, either Ipanoramic or the manufacturer. 
  • Product Warranty Claims, DOA claims and/or Returns shall be void where the customer has tampered with the Product (eg. UAV system boards), attempted to repair the Product, or if the customer installs or modifies any parts/pieces of the product.     
  • The customer agrees that where DOA or warranty claims are not approved by the manufacturer, they will not hold Ipanoramic liable for compensation or other.
  • Ipanoramic’s DOA policy will be aligned with and guided by that of the manufacturer with respect to any of that manufacturer’s products / components.
  • Ipanoramic warrants that all goods will conform with all written descriptions as well as any drawings, specifications, samples or models furnished to the purchaser.
  • Ipanoramic provides technical assistance via the telephone, email and website. This assistance does not equate to a warranty, nor an acceptance of liability.  Any technical assistance provided to customers is advice only, and customers should seek other sources of information before attempting to make any alterations to their product.
  •  

 5.  Technical Support

  • Ipanoramic offers four weeks of free technical assistance with all UAV systems sold in store.  This equates to over the phone technical assistance with minor issues.  
  • Ipanoramic will at its discretion offer additional technical support over the phone, or in store, at no charge for minor issues.

 

 6. Liability

  • Ipanoramic assumes no liability for damage or injury associated with the improper use of the systems sold.
  • Ipanoramic does not guarantee error-free behaviour of the hardware, electronics or software. Like any electronic device, there is the potential for malfunction, glitch or error which the user must be aware of. If any product failure were to occur, the customer still maintains all rights under manufacturer’s warranty and Australian consumer law. If the customer disagrees with the assessment of the manufacturer they are entitled to challenge it under ACL which is usually via the small claims court in their state. In order to dispute the assessment of the manufacturer and or Ipanoramic, the customer will be required to submit detailed and factual evidence to support their own dispute. In such a case, Ipanoramic will also be presenting evidence of their own and that of the manufacturer. 
  • Despite careful preparation and review, Ipanoramic does not assume any warranty or liability (direct or indirect) for the accuracy of the software, hardware or information once the product has been built, configured, tested and handed over to the customer.
  • Ready to Fly Platforms will require the use of a computer to change parameters and settings of the UAV drone.  Any adjustments or changes made by the user, are solely at the risk of the user. Ipanoramic accepts no liability and will not compensate or repair where customers have applied firmware updates to their drone or componentry which has resulted in malfunction or failure. Ipanoramic recommend to remove propellers, gimbals and any third party or added components prior to upgrading firmware. In rare cases firmware updates have been known to disengage/lower landing gear or even activate the motors.
  • Liability for adjustments: The Purchaser is responsible for adjustments to the UAV Drone to suit personal preferences. Ipanoramic does not recommend making any changes to the original configuration as supplied by us.
  • Where ANY changes have been made to the initial configuration of the drone, or flight radio as supplied by Ipanoramic, the purchaser bears all liability for the change in configuration. Where the change in configuration results in error, malfunction, or damage to the drone, persons or property, the purchaser assumes all liability.
  • A purchaser will be subject to a fee for reconfiguration of the drone or flight radio where changes have been made from the original configuration installed.
  • Ipanoramic is not liable for any errors in reconfiguration of drone or flight controller, except where a fee has been charged for reconfiguration. This does not include the initial configuration of the drone.
  • Ipanoramic is not liable for advising UAV suitability for client’s purpose. We advise clients on the capabilities of each machine, and it is at the discretion of the client as to which system they choose, and the suitability of such for their purposes.
  • Ipanoramic does not, under any circumstance, assume to enter into contracts with customers regarding delivery of drone systems within a specific time frame. Any urgent requests for delivery will be accommodated where possible, but Ipanoramic will not be held liable for loss of income, favour or other, where drone systems, components, or accessories are not delivered to the client within the advised timeframe.
  • Ipanoramic will not be held liable in any way where clients are purchasing products with an urgent requirement; if the client chooses to proceed with a purchase it is wholly their liability to as to the assumption of risk for delivery.  
  • Where Ipanoramic advises timeframes for delivery, these are indicative timeframes only and can be affected by numerous factors. Ipanoramic will not be held liable for loss of income, favour or other related to late delivery of UAV systems, components or accessories.
  • Ipanoramic is not liable for loss or damages for loss of/inability to work due to non-delivery, or non-function of UAV systems or photographic equipment.
  • Liability for damages: The purchaser is responsible for ensuring the product is used in compliance with local laws, and that at no point during the flight there is the potential for risk to person/s or property.  The purchaser is responsible to ensure there is adequate clearance from potential hazards, and will ensure that there is no potential for injury or damage to persons or property if the drone were to fail due to operator error or component failure. Any persons injured or any property damaged by use of this product is the sole responsibility of the user. The purchaser is also responsible for determining the suitability of the product for his or her intended use.
  • Liability for improper use: The Purchaser assumes liability for improper use of this product.
  • Insurance: It is recommended that the Purchaser does not fly prior to purchasing liability insurance. This helps cover costs in the event that persons are hurt or property is damaged as a result of your use of UAV drone technology. In general, model aircraft are not covered by standard liability insurance.
  • Assumption of risk. The purchaser is responsible for ensuring the product is used in compliance with local laws and that at no point during the flight there is the potential for risk to person/s or property.  The purchaser is responsible to ensure there is adequate clearance from potential hazards and will ensure that there is no potential for injury or damage to persons or property if the drone were to fail due to operator error or component failure.  Any persons injured or any property damaged by use of this product is the sole responsibility of the user.  The purchaser is also responsible for determining the suitability of the product for his or her intended use. 
  • Quadcopters, by the nature of their design, have zero motor or propeller failure redundancy.  This means that if a motor or prop fails in flight, the craft will not be able to sustain flight and will fall to the ground. Ipanoramic does not recommend the use of quadcopter configurations where lifting high value sensors or payloads, due to the inherent lack of redundancy, if the user chooses this configuration they do so at their own risk. Hence Ipanoramic will not cover any payload, sensor or accessory loss (including batteries) sustained in a crash, which is caused by an ESC, motor or propeller failure leading to a crash on any drone with a quadcopter configuration

7. Payments

  • Unless otherwise stated, orders must be paid in full before they are shipped or picked up from Ipanoramic.
  • Where a customer has placed a deposit on a UAV system, the customer understands that this deposit is non-refundable for the following scenarios:
  1. Where a customer has a change of mind regarding system components, use or specifications.
  2. Where the customer cannot, or chooses not to proceed with an order
  3. Where a customer seeks cancellation of the order due to delayed delivery on a UAV system, without providing 2 weeks’ notice to Ipanoramic.
  4.  Where a customer incorrectly purchases a product without prior research and/or advice from Ipanoramic or other relevant literature, the customer is not entitled to a refund.
  • Where Ipanoramic have specially ordered in an item based on a paid order, or order with deposit received, then cancellation of the order is at the discretion of Ipanoramic.

8. Refunds

  • All Consumer drone sales are final. If the customer wishes to cancel the order for any reason, this will be wholly at the discretion of Ipanoramic, and a restocking fee of 50% will apply.
  • Notwithstanding points noted above relating to warranty and DOA claims, Ipanoramic will not normally refund any drone purchase once handed over to the client, except where Australian Consumer Law requires that Ipanoramic do so. This will usually be determined following the steps outlined under the relevant state small claims courts process.
  • Refunds, repairs and warranty claims are determined by a number of factors, including price, age, life expectancy, etc. Depending on the type and level of failure, Ipanoramic will decide, at their discretion, whether to remedy a failure by repair, replacement or refund. Should the consumer not agree with the decision of Ipanoramic, they are within their rights to pursue the matter further under their relevant state’s small claims court process.
  • Where a deposit has been placed for an item a customer may be eligible for a partial or full refund on this deposit, at the discretion of Ipanoramic, in the following situations:
    • Where a customer has a specific timeframe requirement for handover – which has been communicated to, and agreed in contract – and has not been met by Ipanoramic.
    • If there are any discrepancies with your order, they must be reported to Ipanoramic within one week of delivery.
    • Where Ipanoramic cannot supply a functional UAV system, or the core parts associated with such system (flight controllers, motors, propellers, radio’s etc.) are unavailable. Auxiliary items such as batteries, chargers etc., are not considered to be core parts of the UAV system.

 
9. Shipping

Ipanoramic may offer free shipping, with conditions. Free shipping promotion only applies to delivery addresses in Australia. Free shipping promotion does not include parcel insurance by default. Transit insurance is optional and must be requested by the customer by contacting us before the order is posted.  Orders placed over the weekend or on public holidays will be posted the next business day. Locations outside capital cities and major regional centre’s may take an extra day to be delivered. Some areas, including international destinations, may take longer due to the frequency of deliveries to the delivery postcode. Ipanoramic is not responsible for estimated or guaranteed delivery dates calculated by Australia Post and Australia Post Express. Ipanoramic does not refund shipping charges if a customer order was not delivered by the delivery date estimated by Australia Post, Australia Post Express, or any other courier service.

Certain large items and high value items may be shipped by courier with insurance protection, customers agree to pay for all insurance and postage costs

Where a multirotor/drone/UAV (such as a DJI Phantom) is ordered together with a protective case, we will pack and ship the multirotor/drone/UAV and accessories together inside the case, unless otherwise requested in writing before the order is posted.

Where free shipping promotion is offered, order will be shipped via Australia Post with tracking number. Parcel insurance is not included by default. Transit insurance is optional and must be requested by the customer by contacting us before the order is posted.

Ipanoramic will take all necessary care to ensure safe shipment of the article, but will not be held liable for:

  1. Items lost/stolen/damaged in transit. If you specify that you would like this coverage during transit, please choose Shipping Insurance during checkout. PLEASE NOTE THIS OPTION IS NOT AVAILABLE ON INTERNATIONAL ORDERS.
  2. Items refused customs entry for international shipments – it is the customer’s responsibility to check local laws and regulations pertaining to legality of systems, parts and components.
  3. Delays in despatch, transit time, delivery issues, non-delivery of items, or other.

9. Equipment loan

Ipanoramic may, at it’s discretion, loan customers new or demo equipment from stock, to customers who have submitted items which were purchased from Ipanoramic, for warranty or repair. Ipanoramic provides this service in good faith, and is not required by mandate or other to do so.  This service is subject to availability of equipment, and discretion of Ipanoramic staff. Ipanoramic will not be held liable for any claim or action resulting from the denial of a request for loan equipment from any customer.